Refund policy

At OmniaCapture, we are committed to providing high-quality online courses designed to meet your learning needs. We understand, however, that there may be circumstances under which you may wish to request a refund or exchange for a course that has been purchased. This policy outlines the conditions under which returns, refunds, or exchanges may be requested in compliance with the Australian Consumer Law (ACL).

Eligibility for Returns or Refunds

Change of Mind: Please note that refunds are not typically provided for change of mind. We encourage you to review all course information and requirements carefully before enrolling.

Major Faults: If the online course has a major fault, such as significant discrepancies from the described content, inability to access the course due to technical issues on our part, or other major failures, you are entitled to choose between a refund, exchange, or credit.

Minor Problems: For minor problems that can be resolved, such as minor technical issues or content errors, we aim to provide a fix or workaround. Refunds or exchanges for minor issues are at OmniaCapture's discretion.

Statutory Rights: Nothing in this policy affects any statutory rights you may have under the Australian Consumer Law.

Requesting a Refund or Exchange

Time Frame: Requests for refunds or exchanges must be made within 14 days of purchase or within a reasonable time frame for major faults as defined by the ACL.

Process: To request a refund or exchange, please contact our customer service team at info@omniacapture.com with your order details and a description of the issue.

Documentation: You may be required to provide proof of purchase and evidence of the fault or issue.

Refund Processing

Approval: Once your request is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.

Processing: Approved refunds will be processed, and a credit will automatically be applied to your original method of payment, within a certain amount of days.

Contact Us

Should you have any questions or concerns regarding this policy or the online course you have purchased, please do not hesitate to contact us at info@omniacapture.com.