An introduction to customer service

Duration: 32 minutes

Overview: This course provides an introduction to customer service. We define the concept of customer service. We then look at two important concepts for customer services: The issue of personal vs professional customer service, and how to manage and meet customer expectations.

Why is this course important? Customer service is the support-based interaction between a company and its prospective, current, or past customers. The quality of this support determines whether customer satisfaction is high or low, impacting the overall business success.

Suitable for: For any employee new to customer service or needing to understand the role of customer service in their organisation.

Online Assessment: None

Workplace Activities: None

Disclaimer: In the event of discrepancy between this course and your workplace policies, your workplace policies should be applied. OmniaCapture is not responsible for you or anyone else for any loss suffered in connection with the use of this information. You should seek legal or other professional advice before acting or relying on any of the information contained in this course.