Best practices in client service

Duration: 50 minutes plus 75 minutes activities

Overview: When it comes to client service, best practice approaches will achieve a great result, every time. 

Here we will explore some tried and tested best practice approaches in client service to elevate the nature, longevity and value of the relationships you establish and develop with your clients. We cover four key best practices: make it easy for your clients, think about the long-term, build a personal relationship and keep in touch.

Why is this course important? Your relationship with your clients is the source of their loyalty. Commercial transactions are the smallest part. 

This course brings practical insight and action you can apply right now in your client relationships. Furthermore, best practice client service not only results in client retention, but it can prevent upset clients and client complaints from arising.

Suitable for: For any employee in client relationship service roles, such as professional sales, advice-giving or large client service roles.

Note: This course does not cover customer service.

Online Assessment: None

Workplace Activities: Yes

Disclaimer: In the event of discrepancy between this course and your workplace policies, your workplace policies should be applied. OmniaCapture is not responsible for you or anyone else for any loss suffered in connection with the use of this information. You should seek legal or other professional advice before acting or relying on any of the information contained in this course.