Communicating effectively in the workplace

Duration: 62 minutes plus 45 minutes activities

Overview: This course is about the awareness and ability of an employee to be an overall effective communicator in their workplace. 

This course identifies the key components of communication and communication styles. It examines key listening skills and how to ‘listen to understand’, not just to ‘listen to reply’. 

There are practical tips for both verbal and non-verbal communication, including a specific analysis of common workplace communication – email, phone and internal meetings.

Why is this course important?  The modern workplace makes many demands – more tasks, shorter deadlines, increasing change, extra responsibilities. 

Workplaces are also increasingly diverse, with a range of colleagues from different backgrounds, cultures, genders and personalities. Effective communication skills are critical to drive productivity and create harmonious teams.

Suitable for: All employees who wish to improve their ability to understand, and be understood, as well as work more effectively with their colleagues and teams.

Online Assessment: None

Workplace Activities: Yes

Disclaimer:  In the event of discrepancy between this course and your workplace policies, your workplace policies should be applied. OmniaCapture is not responsible for you or anyone else for any loss suffered in connection with the use of this information. You should seek legal or other professional advice before acting or relying on any of the information contained in this course.