Discussing performance with staff

Duration: 40 minutes plus 80 minutes of activities

Overview: This course is how to have the initial, event-driven conversations that arise when someone's performance has not met your expectations, to quickly get things back on track. 

Here, we discover skills for providing constructive feedback to optimise teamwork, employee performance and efficiency.

Please note, this topic is not about formal Performance Development or Performance Appraisal discussions or processes. It is about pre-empting the need for formal performance management by correcting staff performance quickly and early in the process.

Why is this course important? Discussing people's performance can be emotionally charged. If you know how to hold these conversations in a way that minimises defensiveness and clarifies your expectations, you'll maximise the chances the feedback will be well-received, and the performance issue will be resolved quickly. If you can quickly and easily correct staff performance, you can also avoid the situation worsening to the point where it requires formal performance management.

Suitable for: Anyone with people management or leadership responsibilities. This course is a good introduction to the general management of staff performance.

Online Assessment: None

Workplace Activities: Yes

Disclaimer: In the event of discrepancy between this course and your workplace policies, your workplace policies should be applied. OmniaCapture is not responsible for you or anyone else for any loss suffered in connection with the use of this information. You should seek legal or other professional advice before acting or relying on any of the information contained in this course.