Managing and resolving conflict

Duration: 41 minutes

Overview: This course is about conflict in the workplace, and exploring ways and techniques to address it, as a leader. Whether that conflict is positive or negative, in this topic you will explore the nature of conflict, consider its different forms and examine ways in which it has arisen for you in your career.

By handling workplace conflict in a constructive manner, we help establish a culture of teamwork and inclusion.

Why is this course important? Conflict is a natural occurrence in a workplace, by sheer nature of the volume of people working together, and the different perspectives you each bring. There is a myriad of triggers for it to occur, and ways to handle it which will benefit you, and those around you. 

Suitable for: Highly suitable for managers and team leaders but can also benefit any employee - conflict can arise at any level, both internally and externally from your organisation.

Online Assessment: None

Workplace Activities: None

Disclaimer: In the event of discrepancy between this course and your workplace policies, your workplace policies should be applied. OmniaCapture is not responsible for you or anyone else for any loss suffered in connection with the use of this information. You should seek legal or other professional advice before acting or relying on any of the information contained in this course.