AI Focus: What AI can do at work (and what it can’t)

Duration: 10 minutes

Overview: This course explains what AI can realistically do at work and where its limits are. It helps learners understand the types of tasks AI is well suited to, such as drafting, summarising, structuring, ideation and analysis support, as well as the areas where AI performs poorly, including judgement, accountability, nuance and factual certainty without checking. The focus is on using AI as an assistant rather than a decision-maker, with practical workplace examples to show what good and poor use look like in everyday situations.

Why is this course important? AI can be a powerful productivity tool, but unrealistic expectations can lead to over-trust, misuse, or disappointment. This topic helps learners avoid risky assumptions, wasted time, and misplaced confidence by setting clear, grounded expectations. By understanding both the strengths and limitations of AI, learners can use it more effectively, safely, and responsibly in their day-to-day work.

Suitable for: Employees and managers at all levels who use, or are considering using, AI tools at work. It assumes a basic understanding of what AI is and how to interact with it and is relevant across industries and organisational contexts where AI is used to support everyday office work.

Online Assessment: No

Workplace Activities: None

Disclaimer:  The information is intended only to provide a summary and general overview on the matters of interest. In the event of discrepancy between this course and your workplace policies, your workplace policies should be applied. OmniaCapture is not responsible for you or anyone else for any loss suffered in connection with the use of this information. You should seek legal or other professional advice before acting or relying on any of the information contained in this course.