An introduction to negotiation skills

Duration: 68 minutes plus 65 minutes of activities

Overview: This course is about how to improve your, or your organisation's position in any negotiated deal. 

We begin by understanding the very nature of negotiation and selecting a proven negotiation method to work with - Principled Negotiation. We then examine each of the components of negotiation within that method, including the possible tricks used by the other side in a negotiation. The final idea addresses the key skills of great negotiators to help you identify additional areas for skills-based training which complement this topic.

Why is this course important? Many people struggle with the concept of 'negotiation'. Often, they think negotiation is about psychological tricks. Other times, many people agree to outcomes which are not favourable for themselves, their team or their company. Even worse, people can end up negotiating for the other side (often in the case of clients) and end up with an unfair outcome. This course empowers anyone to approach negotiations with more confidence and to achieve more win/win outcomes.

Suitable for: Any employee in sales, relationship management, customer-servicing or leadership roles.

Online Assessment: None

Workplace Activities: Yes

Disclaimer: In the event of discrepancy between this course and your workplace policies, your workplace policies should be applied. OmniaCapture is not responsible for you or anyone else for any loss suffered in connection with the use of this information. You should seek legal or other professional advice before acting or relying on any of the information contained in this course.