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OmniaCapture

Best practice listening skills

Best practice listening skills

SKU:TH-740-33-RETAKE

Regular price $30.00 AUD
Regular price Sale price $30.00 AUD
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Duration: 49 minutes plus 80 minutes activities

Overview: This course is about listening, as a dynamic form of professional communication. Listening is not a passive process. In fact, the listener can, and should, be at least as engaged in the process as the speaker. The phrase ‘active listening’ is used to describe this process of being fully involved. 

We explore some best practice techniques relating to being present, responding, considering the exchange in full and creating the best possible response to what you have heard.

Why is this course important? If there is one communication skill you should aim to master, then listening is it. Good listening skills can lead to better client satisfaction, greater productivity with fewer mistakes, and increased sharing of information that in turn can lead to more creative and innovative work.

Suitable for: All employees

Online Assessment: None

Workplace Activities: Yes. Participants must complete two activities within the training, each spanning a 7-day period. This timeline allows for in-depth engagement within the workplace using course materials, including hands-on exercises and interactive modules. It accommodates schedules while ensuring ample time for learning and reflection.

Disclaimer: The scope of this course is based on a general knowledge and information about the topic. The information in this course is intended only to provide a summary and general overview on the matters of interest. This course is not intended to be comprehensive, does not constitute legal advice and should be considered together with any relevant employment agreements, and workplace policies or codes of conduct. In the event of discrepancy between this course and your workplace policies, your workplace policies should be applied. OmniaCapture is not responsible for you or anyone else for any loss suffered in connection with the use of this information. You should seek legal or other professional advice before acting or relying on any of the information contained in this course.

Purchase Information (Please Read)

Prior to check-out, you are required to provide the name and email address of each person that will be undertaking each course that is purchased. Therefore, it is essential all details are correctly submitted, to ensure all participants gain access to the online platform and course.

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